Terms and Conditions



Thank you for taking the time to read this section of the site, we hope it will offer complete information for you. Please contact us if you require more information about our policies.

1) Payment and Taxes

Bocane Accessories SRL is a Romanian company and functions according to Romanian and European Laws and Regulations.
The minimum wholesale customer order is €250.00 for customers within the European Union and €1,500.00 for non-EU countries. VAT is not included in the minimum amount.

Romanian VAT is 20% and will be charged on the invoice for clients within the European Union which cannot provide a valid EU VAT registered number. For EU customers which provide a valid EU VAT number, VAT will not be charged and will concern the client according to EU laws (reverse charge VAT). Please consult your financial services provider for further information.



2) Times and Shipment

We will ship stock orders within 2-7 business days for EU customers and 3-10 business days for non-EU customers. 

For bespoke orders all commercial information will be provided for the client according to requests.

Delivery time will be provided for the shipping of choice. 

Any shipping which allows tracking will be provided according to client request.

Destination Shipping Price Delivery Time
Romania Fan Courier Starts at 25.00 Lei 1 business day
Romania Clients' Choice Shipping Client Contract and Charge -
EU Countries EMS Starts at 40.00 Euro 3-7 business days
EU Countries Clients' Choice Shipping Client Contract and Charge -
Non-EU Countries EMS Starts at 50.00 Euro 3-7 business days
Non-EU Countries Clients' Choice Shipping Client Contract and Charge -



3) Returns and Refunds

Bocane Accessories SRL accepts returns requested within 3 days of the delivery of the order. The procedure for returns is as follows:

  1. The client must send a request for acceptance of the return by email at office@bocane.ro.
  2. The request is confirmed by our customer services by e-mail.
  3. The products must be returned with a copy of the e-mail confirmation.
  4. Confirmation is sent to the customer that the goods received match the returns request.
  5. Exchange products or return of payment is provided.


If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer.



4) Privacy Policy

The Privacy Policy is a part of our Terms and Conditions. By accepting our Terms and Conditions, you accept this Privacy Policy.

Bocane Accesories SRL is registered as a personal data operator 18667 / 2011 according to Romanian laws and regulations. 

We will provide information necessary for shipping to the shipping company in order to deliver your orders. We will not sell, transfer or offer your personal information to other companies but with your approval.

COOKIES

This section refers to the cookies and web pages operated by Bocane Accesories SRL.


What is a cookie?

A cookie is a small text file (letters and numbers) that a website places in your PC, telephone or any other device, with information about your navigation on that website. The cookies are installed by request issued by the web-server to a browser (ex: Internet Explorer, Chrome) and does not contain any software, spyware or virus programs and cannot access information from the hardware of the user.


What are cookies used for on this website?

Cookies are a part of our website functions, having as main purpose to improve your navigational experience and to sustain our efforts to offer the best services. The information collected in the cookies allows us to improve the website and to adapt its content to your preferences and individual needs, to improve the result of the searches etc. The cookies used by the website are solely associated to anonymous users and their computers and do not provide personal details on users. The cookies used on the website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission.


What type of cookies are used on this website?

Our website uses the following types of cookies:

Technical cookies

These cookies allow the user to browse the Website and use functions such as the language choice.

Analytical cookies

We use analytics cookies to calculate the number of users who visit the website. These cookies make it possible to measure and analyze the way in which users browse the website. This information allows us to continually improve services of the website.

Preference cookies

When you are browsing the website, the site will remember preferences (for example preferred language). Thanks to these cookies, we are able to offer a simple, more convenient and personalized browsing experience.

Advertising cookies

These cookies are used to show advertisements that are relevant to you and helps us measure the effectiveness of advertising campaigns. When browsing on the website, you accept that we will download these types of cookies on your devices and will consult when you visit the website in the future.


How can I avoid using cookies on this website?

This website cannot be used without cookies, but if you prefer to avoid using cookies on this website, having considered the previous limitations, you will need to delete saved cookies in your browser associated with this website. 


How do I disable and delete the use of cookies?

You can delete cookies from this website at any time usually by accessing the "Preferences" or "Tools" menu. For more details about the configuration of cookies in your browser, please check your browser's "Help" menu.


Final provisions

We reserve the right to modify this Privacy Policy at any time, so please review it frequently on this website. If we make any changes, we have no obligation to expressly notify you by email or post a notice on the site’s homepage. Therefore, we encourage you to read our revised Privacy Policy from time to time. By using our website, you expressly accept our Privacy Policy and Terms and Conditions.



We hope you enjoy visiting our site, thanks to the efforts of our team and the use of cookies!